Privacy Policy

Last Updated:

Welcome to Padel Malta ("we," "our," or "us"). We are committed to protecting your privacy and ensuring you have a positive experience when using our mobile application (the "App"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our App.

1. Information We Collect

1.1 Personal Information

We may collect the following types of personal information:

• Account Information: Name, email address, phone number, date of birth, and password
• Profile Information: Profile photo, preferences, and any other information you choose to provide
• Location Data: Your location information when you use location-based features such as check-ins
• Transaction Data: Information about your purchases, points, rewards, and interactions with our services
• Device Information: Device type, operating system, unique device identifiers, and mobile network information
• Usage Data: Information about how you interact with the App, including features used, time spent, and pages viewed

1.2 Automatically Collected Information

When you use our App, we automatically collect certain information, including:

• IP address and device identifiers
• App usage statistics and analytics
• Crash reports and performance data
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect for the following purposes:

• To Provide Services: Process your account registration, manage your membership, track your points and rewards, and facilitate check-ins and QR code scanning
• To Communicate: Send you notifications, updates, promotional materials, and respond to your inquiries
• To Improve Our Services: Analyze usage patterns, conduct research, and enhance the functionality and user experience of the App
• To Ensure Security: Detect and prevent fraud, abuse, and other illegal activities
• To Comply with Legal Obligations: Meet legal requirements and respond to legal processes
• For Marketing: Send you promotional offers, special deals, and information about new features (with your consent where required)

3. Data Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as hosting, analytics, payment processing, and customer support
• Business Partners: We may share information with our business partners, including padel facilities and venues, to provide you with rewards and benefits
• Legal Requirements: We may disclose your information if required by law, court order, or government regulation, or to protect our rights, property, or safety
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity
• With Your Consent: We may share your information with third parties when you explicitly consent to such sharing

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

5. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a structured, machine-readable format
• Objection: Object to certain processing activities, such as direct marketing
• Restriction: Request restriction of processing in certain circumstances
• Withdraw Consent: Withdraw your consent where processing is based on consent

To exercise these rights, please contact us using the contact information provided below. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

6. Location Services

Our App may use location services to provide features such as check-ins and location-based offers. You can control location permissions through your device settings. If you disable location services, some features of the App may not function properly.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our App and store certain information. You can instruct your device to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our App.

8. Third-Party Links and Services

Our App may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to read the privacy policies of any third-party services you access through our App.

9. Social Media Integration

If you choose to connect your social media accounts to our App, we may collect information from those accounts in accordance with your privacy settings on those platforms. We use this information to enhance your experience and provide personalized content.

10. Children's Privacy

Our App is not intended for children under the age of 13 (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.

11. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

12. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We take appropriate safeguards to ensure your information is protected in accordance with this Privacy Policy.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy in the App and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes. Your continued use of the App after changes become effective constitutes acceptance of the updated Privacy Policy.

14. Contact Us