Privacy Policy

Last Updated:

1. Introduction

Welcome to Aura Padel ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application (the "App") and related services.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access or use the App.

2. Information We Collect

2.1 Information You Provide to Us

We may collect information that you provide directly to us, including:

Account Information: Name, email address, phone number, and password when you create an account
Profile Information: Any additional information you choose to provide in your profile
Authentication Data: Information provided when you sign in using third-party authentication services (Google, Apple)
Referral Information: Referral codes you may use or share
Communications: Information you provide when you contact us for support or feedback

2.2 Information Automatically Collected

When you use the App, we may automatically collect certain information, including:

Device Information: Device type, operating system, unique device identifiers, and mobile network information
Usage Information: How you interact with the App, features you use, and actions you take
Location Information: General location data (if you grant permission)
Log Data: IP address, access times, app crashes, and other diagnostic data

2.3 Information from Third Parties

We may receive information about you from third-party services when you choose to authenticate through them:

Google Sign-In: Basic profile information (name, email address)
Apple Sign-In: Basic profile information (name, email address)

3. How We Use Your Information

We use the information we collect for various purposes, including:

To provide, maintain, and improve the App and our services
To create and manage your account
To process transactions and manage your loyalty program participation
To send you notifications, updates, and promotional communications (with your consent)
To respond to your inquiries, comments, and requests
To detect, prevent, and address technical issues and security threats
To comply with legal obligations and enforce our terms of service
To analyze usage patterns and improve user experience
To facilitate referral programs and rewards

4. How We Share Your Information

We may share your information in the following circumstances:

Service Providers: With third-party service providers who perform services on our behalf (e.g., cloud hosting, analytics, payment processing)
Business Transfers: In connection with any merger, sale of assets, or acquisition of all or a portion of our business
Legal Requirements: When required by law, court order, or government regulation
Protection of Rights: To protect our rights, property, or safety, or that of our users or others
With Your Consent: For any other purpose disclosed to you with your consent

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

7. Your Rights and Choices

Under applicable data protection laws, including the Protection of Personal Information Act (POPI Act) of South Africa, you have certain rights regarding your personal information:

Access: You can request access to the personal information we hold about you
Correction: You can request correction of inaccurate or incomplete information
Deletion: You can request deletion of your personal information, subject to legal obligations
Objection: You can object to certain processing of your personal information
Restriction: You can request restriction of processing in certain circumstances
Data Portability: You can request a copy of your data in a structured, machine-readable format
Withdraw Consent: Where processing is based on consent, you can withdraw your consent at any time

To exercise these rights, please contact us using the contact information provided below. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

8. Children's Privacy

The App is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.

9. Third-Party Links and Services

The App may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party services you access.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We take appropriate safeguards to ensure your information receives adequate protection.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy in the App and updating the "Last Updated" date. Your continued use of the App after such changes constitutes your acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Aura Padel
Email: [email protected]
Website: https://aurapadel.co.za

Data Protection Officer:
If you have specific concerns about data protection, you may contact our Data Protection Officer at the email address above.

13. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of South Africa. Any disputes arising from this Privacy Policy will be subject to the exclusive jurisdiction of the courts of South Africa.