Privacy Policy

Last Updated:

This Privacy Policy describes how VPadel+ ("we," "our," or "us") collects, uses, and protects your personal information when you use our mobile application and services (collectively, the "Service").

1. Information We Collect

1.1 Personal Information

When you create an account or use our Service, we may collect the following personal information:

• Account Information: Name, email address, phone number, date of birth, country, and password
• Profile Information: Profile picture, language preferences, and location data
• Verification Data: Email and phone verification status

1.2 Usage Information

We automatically collect certain information about your use of the Service, including:

• Points and rewards activity
• Perks claimed and redeemed
• Check-in history and QR code scans
• Receipt scanning data
• Referral codes used
• App activity and interactions

1.3 Device Information

We may collect information about your device, including:

• Device type and operating system
• Unique device identifiers
• Push notification tokens
• IP address
• App version and usage statistics

1.4 Third-Party Account Information

If you choose to connect your account with third-party services, we may collect:

• Social media account information (Instagram, TikTok, Apple, Google)
• Information from linked social media profiles

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Service
• Process and manage your loyalty points and rewards
• Send you notifications about your account, rewards, and promotions
• Verify your identity and prevent fraud
• Personalize your experience within the app
• Process check-ins and QR code scans
• Handle receipt scanning and point entry
• Manage referrals and social sharing features
• Respond to your inquiries and provide customer support
• Comply with legal obligations and enforce our terms of service

3. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: We may share information with third-party service providers who perform services on our behalf, such as hosting, analytics, and payment processing
• Business Partners: We may share limited information with business partners (such as padel facilities) to provide you with rewards and services
• Legal Requirements: We may disclose information if required by law or in response to valid legal requests
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred
• With Your Consent: We may share information with your explicit consent

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: You can access and review your personal information through the app settings
• Update: You can update your account information at any time through the app
• Delete: You can request deletion of your account and personal information
• Opt-Out: You can opt out of marketing communications by adjusting your notification settings
• Data Portability: You may request a copy of your data in a portable format

To exercise these rights, please contact us using the information provided at the end of this policy.

6. Children's Privacy

Our Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

7. Location Information

We may collect and use location information to provide location-based services, such as finding nearby padel facilities. You can control location permissions through your device settings.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

9. Third-Party Links

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country.

11. Data Retention

We retain your personal information for as long as necessary to provide our Service and fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

13. Contact Us

14. Governing Law

This Privacy Policy is governed by and construed in accordance with applicable data protection laws. If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR).