Privacy Policy

1. Information We Collect

1.1 Personal Information

When you create an account or use our services, we may collect the following personal information:

1.2 Device and Usage Information

• Device Information: Device type, operating system, app version, and device identifiers
• Usage Data: How you interact with our app, features used, and time spent
• Location Data: With your permission, we may collect location data to provide location-based services
• Check-in Data: Information about your visits to Golf Store UK locations

1.3 Camera and Photo Access

Our app may request access to your device's camera and photo library for the following purposes:

• Scanning QR codes for check-ins and promotions
• Uploading receipts for loyalty program benefits
• Profile photo uploads
• Receipt scanning for points and rewards

2. How We Use Your Information

2.1 Primary Uses

• Account Management: Creating and maintaining your account
• Loyalty Program: Managing your membership, points, and rewards
• Communication: Sending notifications about offers, updates, and account activity
• Verification: Verifying your identity and preventing fraud
• Customer Support: Providing assistance and responding to inquiries

2.2 App Functionality

• NFC Technology: For contactless check-ins at our locations
• QR Code Scanning: For quick check-ins and promotional activities
• Push Notifications: To keep you informed about rewards, offers, and updates
• Receipt Processing: To credit points and validate purchases

3. Device Permissions

Our app may request the following permissions from your device:

You can manage these permissions through your device settings at any time. Denying certain permissions may limit some app functionality.

4. Information Sharing and Disclosure

4.1 We Do Not Sell Your Data

Golf Store UK does not sell, trade, or rent your personal information to third parties.

4.2 Limited Sharing

We may share your information only in the following circumstances:

• Service Providers: Trusted third-party services that help us operate our app (payment processors, cloud storage, analytics)
• Legal Requirements: When required by law, court order, or government request
• Business Protection: To protect our rights, property, or safety, or that of our users
• Business Transfers: In connection with a merger, sale, or acquisition of our business

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption: Data is encrypted in transit and at rest
• Access Controls: Limited access to personal data on a need-to-know basis
• Regular Updates: Security measures are regularly reviewed and updated
• Secure Infrastructure: We use reputable cloud services with robust security features

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records as required by law

You may request deletion of your account and associated data at any time through the app settings or by contacting us directly.

7. Your Rights (GDPR)

Under the UK General Data Protection Regulation (UK GDPR), you have the following rights:

• Right to Access: Request a copy of your personal data
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in a structured format
• Right to Object: Object to certain types of data processing
• Right to Withdraw Consent: Withdraw consent for data processing at any time

To exercise these rights, please contact us at [email protected].

8. Cookies and Tracking

Our mobile app may use cookies and similar tracking technologies to:

• Remember your preferences and settings
• Improve app performance and user experience
• Analyze app usage and engagement
• Provide personalized content and offers

9. Third-Party Services

Our app may integrate with third-party services including:

• Payment Processors: For secure payment handling
• Analytics Services: To understand app usage and improve our services
• Social Media Platforms: For social login and sharing features
• Cloud Services: For data storage and app functionality

These third-party services have their own privacy policies, which we encourage you to review.

10. Children's Privacy

Our app is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

11. International Data Transfers

Your data may be transferred to and processed in countries outside the UK. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your personal information in accordance with UK data protection laws.

12. Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any material changes by:

• Posting the updated policy in our app
• Sending you a notification through the app or email
• Updating the "Last Updated" date below

Your continued use of the app after changes become effective constitutes acceptance of the revised policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this privacy policy or our data practices, please contact us:

14. Complaints

If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO):